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The Managed Service Model is Broken.
At Ortus, we’re fixing IT.
what are we fixing?
Poor Customer Support
Poor Customer Support
Businesses expect top-notch support and a speedy response to any issues that arise. However, the reality is often different. Low-skilled first responders, poor first-time resolution rates and a below-par experience from a support team who are strangers to you can lead to increased levels of frustration and valuable time lost.
THE ORTUS SOLUTION
With Ortus, it’s a true partnership which is reflected in our 99% customer and staff retention rate. We provide a dedicated team, who you really get to know – a familiar name you can trust. We don’t use IT jargon, just a simple and easy to understand explanation with rapid resolution and response rates. We believe that your IT shouldn’t be complicated.
what are we fixing?
No Accountability
No Accountability
Who ya gonna call? Nobody, you don’t have a point of contact. The escalation path to your solutions hits a dead end. Whether it’s a lack of ownership, no designated point of contact, or constant turnover of staff, these issues can quickly escalate, eroding trust and business functions.
THE ORTUS SOLUTION
We don’t play the blame game; accountability is built into our company culture. We provide you with your very own dedicated support team and ‘Virtual Chief Information Officer’. Your VCIO will provide a fresh and strategic approach to IT, identify gaps in your IT processes, advise on industry trends, and ensure that the right technologies are in place to take your business to the next level.
what are we fixing?
Stopgap Measures
Reactive Support
A Band-Aid approach to outdated infrastructure and solutions no longer cuts it in an era of enhanced cyber attacks and data breaches. Unless you are taking all the necessary steps to stay secure and compliant, you are exposing your business to significant risk.
THE ORTUS SOLUTION
Our alignment process, coupled with our ISO 27001 certification and auditing to 438 standards, ensures that your IT infrastructure is in safe hands and proactively being monitored and secured 24/7. Effectively, we stop any problems before they even begin.
what are we fixing?
Weak IT Foundations
Weak IT Foundations
Every business needs technology, but unless it’s being managed effectively the problems can soon mount up. Outdated infrastructure, inefficient IT processes, and a lack of IT leadership can leave businesses trailing behind and vulnerable to attack.
THE ORTUS SOLUTION
Our goal is to ensure that technology doesn’t get in the way of the smooth running of your business. We eliminate all single points of failure, clean your comms room, create a disaster recovery plan, and systemically discuss and design a built-in business continuity plan for you and your team.