Businesses expect top-notch support and a speedy response to any issues that arise. However, the reality is often different. Low-skilled first responders, poor first-time resolution rates and a below-par experience from a support team who are strangers to you can lead to increased levels of frustration and valuable time lost.
With Ortus, it’s a true partnership which is reflected in our 99% customer and staff retention rate. We provide a dedicated team, who you really get to know – a familiar name you can trust. We don’t use IT jargon, just a simple and easy to understand explanation with rapid resolution and response rates. We believe that your IT shouldn’t be complicated.
We don’t play the blame game; accountability is built into our company culture. We provide you with your very own dedicated support team and ‘Virtual Chief Information Officer’. Your VCIO will provide a fresh and strategic approach to IT, identify gaps in your IT processes, advise on industry trends, and ensure that the right technologies are in place to take your business to the next level.
A Band-Aid approach to outdated infrastructure and solutions no longer cuts it in an era of enhanced cyber attacks and data breaches. Unless you are taking all the necessary steps to stay secure and compliant, you are exposing your business to significant risk.
Our alignment process, coupled with our ISO 27001 certification and auditing to 438 standards, ensures that your IT infrastructure is in safe hands and proactively being monitored and secured 24/7. Effectively, we stop any problems before they even begin.
Every business needs technology, but unless it’s being managed effectively the problems can soon mount up. Outdated infrastructure, inefficient IT processes, and a lack of IT leadership can leave businesses trailing behind and vulnerable to attack.
Our goal is to ensure that technology doesn’t get in the way of the smooth running of your business. We eliminate all single points of failure, clean your comms room, create a disaster recovery plan, and systemically discuss and design a built-in business continuity plan for you and your team.