Managed IT Services

Future Proof Your Business with Proactive IT Support

Brian Long


In today’s fast-paced and technology-driven business landscape, proactive IT support has become more critical than ever. As companies rely more and more on their IT systems, the role of a more proactive Managed Services Provider has emerged as a game-changer.

The term “proactive” refers to actions taken to anticipate, manage, and mitigate potential challenges or negative situations before they escalate. At Ortus, we don’t just wait for problems to arise. Our Central Services, Alignment and Security Services departments proactively reduce reactive noise and identify potential problems before they become major issues.

Benefits of Proactive IT Support

Minimising Downtime
Proactive monitoring and maintenance of IT systems help identify and resolve potential issues before they cause system downtime. A more traditional reactive support approach addresses issues after they’ve occurred, often leading to extended periods of downtime that can cripple business operations. By actively monitoring and addressing performance bottlenecks, hardware failures, or security vulnerabilities, our proactive IT support minimises the risk of unplanned outages and keeps systems running smoothly.

Enhanced Security Measures
With the rise of cyber threats and data breaches, security is a genuine concern for businesses of all sizes. Proactive IT support takes a zero-trust approach to security by implementing robust measures to safeguard data and systems. By adhering to the latest in National Cyber Security Centre Office 365 Frameworks, we’ll align your IT systems with regular security audits, vulnerability scanning and the implementation of the latest security patches and updates. By staying ahead of potential threats, businesses can better protect sensitive information and maintain the trust of their customers.

Improved System Performance
Proactive IT support involves continuous monitoring of systems and applications to identify performance issues. By carrying out regular technology reviews to align your business to our best practice standards, our proactive and central services teams can optimise system performance.

Monitoring the status of anti-virus, critical security patches and disk space levels, among many other measures, ensures that servers, workstations and applications run smoothly and efficiently. This not only enhances user experience but also contributes to overall productivity and the seamless functioning of business operations.

Remote support is a great mechanism for reactive end-user support, however, when complemented with a blend of proactive support and maintenance, the business benefits can be enormous.

Proactive IT Support

Cost Savings
By identifying and resolving potential issues before they escalate, organisations can avoid costly system failures, emergency repairs, and prolonged downtime. Additionally, proactive maintenance helps extend the lifespan of IT equipment, reducing the need for frequent replacements.

Proactive support also allows for better budget planning and resource allocation, ultimately saving businesses money in the form of reduced operational costs and increased efficiency.

Strategic Planning and Scalability
Proactive IT support isn’t just about reducing reactive noise – it’s also about planning for the future. By carrying out regular alignment reviews to identify technical risks and forecasting IT needs, we can help you develop a strategic plan for technology adoption and scalability. This ensures that your IT infrastructure can adapt to the evolving needs of your company, supporting growth without compromising performance or security.

Our virtual Chief Information Officers (vCIOs) will work with your organisation to analyse the technology alignment review results and determine any technical risk, making recommendations and planning short and long-term strategies.

Unlock the Business Benefits of Proactive IT Support
In an era where technology is the backbone of every business operation, proactive IT support offers numerous benefits, including increased system uptime, improved performance, enhanced security, cost savings, scalability, customer satisfaction, and access to expert guidance. Combine these benefits with exceptional customer service and highly skilled engineers, and you’ll unlock the true potential of a proactive IT support partnership.

To find out how Ortus can help transform your IT support, get in touch today at 0818 891 000 or via email at