Managed IT Services

6 Signs it’s Time to Switch IT Providers

Geraldine Strawbridge


Choosing the right IT provider is crucial for the success of your business. They’re responsible for keeping your systems running smoothly, protecting your data, and ensuring that your team are productive.

However, not all IT providers are created equal. If you’ve been with your current IT provider for a while and are starting to notice a slip in standards, it might be time to consider making a switch.

We know that changing IT providers isn’t always easy. It’s a big decision that requires careful planning and consideration. But if your current IT partner isn’t delivering the goods, making the switch is the best move for your business in the long run.

A reliable and proactive IT partner can help you get the most out of your tech, boost your business operations, and achieve your goals. If you’re experiencing any of the following signs, it may be time to start exploring new options.

Six Signs it’s Time to Switch IT Providers

1. Slow Response Times

Dealing with the constant hassle of chasing down IT problems can be seriously frustrating, especially when you’re unsure whether they’ll actually get resolved. When IT issues arise, prompt and effective support is essential. If tickets disappear into the abyss and it takes your IT provider days or even weeks to resolve problems, it’s a clear sign that they’re either understaffed or poorly equipped to handle your needs. Slow response times can lead to downtime, lost productivity, and frustration for your staff. If this scenario hits close to home, it might be time to consider switching IT providers. A reliable IT partner should be proactive in communicating with you, keep you informed about potential issues, and provide regular updates on ongoing projects.

2. The Same Problems Keep Happening

A common complaint among businesses is that their IT provider seems to be constantly fixing the same problems over and over again. While occasional glitches and malfunctions are to be expected, if your network is plagued by recurring issues that your IT provider can’t permanently resolve, it’s a telltale sign that they either lack the necessary expertise or resources to tackle the root causes. A good IT provider should not only fix immediate problems but also implement measures to prevent them from happening again.

Six Signs its time to switch IT Provider

3. Lack of Proactive Support

Proactive IT support is crucial for preventing issues before they impact your business. If your current IT provider is only reactive, waiting for problems to arise before scrambling to fix them, it’s a sign they’re not treating your business with the care it deserves. A proactive IT partner will regularly assess your systems, identify potential weak spots, and take pre-emptive measures to keep your IT infrastructure safe and secure.

4. They Can’t Keep up With Your Business Growth

In the early stages of your business, outsourcing IT support to a small provider or even a single IT specialist might have been the perfect solution for your company’s limited tech needs. But as your business grows, your IT needs are bound to change and evolve. If your current provider is struggling to keep up with your increasing demands, it’s a sign that they’re not the right fit for your company. A good IT partner should be able to adapt to your changing needs, providing additional resources, services, and expertise as your business expands.

5. Lack of Focus on Security

When it comes to security, there’s no room for complacency. If your current IT provider is not prioritising cyber security or implementing robust measures to protect your data and systems, it can leave your company vulnerable to cyber attacks. These attacks can lead to data breaches, financial losses, and a tarnished reputation. Switching to an IT provider that takes cyber security seriously can help safeguard your business against potential threats.

6. You’re not Happy With the Quality of Service

Trust is a massive part of any business relationship. If you’re losing confidence in your IT provider’s ability to handle your tech needs, it’s a big red flag. Whether it’s a lack of transparency, poor communication, or a track record of below-par service, once the trust is gone, it’s time to consider switching providers. At the end of the day, you want to feel confident in your IT provider’s abilities and know that your IT infrastructure is in safe and capable hands.

Time to Make the Switch

While switching IT providers may seem like a daunting task, the long-term benefits can be significant. If you’re experiencing any of the signs mentioned above, it’s time to start evaluating your current IT provider and consider switching to one that’s a better fit for your business.

If you’re considering changing IT providers, get in touch today to find out how Ortus can help. Whether you want to enhance your security, migrate to the cloud or upgrade your IT infrastructure, we can help you design and implement the perfect strategy for your business.